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You can send an email to us with your queries, concerns or suggestions at
For any merchant related queries, please click here
In an event you are not convinced with the proposed resolution or you didn’t receive the response within the committed timelines, you may escalate your concern to our Grievance Redressal Officer
If you are not satisfied with our resolution of your concern, you can write to:
Mr. Vishal Sharma, Grievance Redressal Officer,
Customer Care Department
Home Credit India Finance Private Limited
DLF Infinity Towers, Tower C, 3rd Floor, DLF Cyber City Phase II, Gurgaon-122002, India
Additional Contact Details:
E-mail: grievanceofficer@homecredit.co.in
Landline: 0124 6628713
For any merchant related queries, please click here
You can call us at our Customer Care
(Between 9:00 AM - 6:00 PM, All Days)
Other numbers to reach us
(*Standard call charges may apply)
Contract Number/Registered Mobile Number handy for verification in case you are an existing Customer
For any merchant related queries, please click here
In an event you are not convinced with the proposed resolution or you didn’t receive the response within the committed timelines, you may escalate your concern to our Grievance Redressal Officer
Sachet Portal: Reserve Bank of India (RBI) has launched a website (sachet.rbi.org.in) to curb illegal and unauthorised pooling of funds by unscrupulous firms. For more details refer to https://sachet.rbi.org.in/
Our official communication address is -
Home Credit India Finance Private Limited
DLF Infinity Towers, Tower C, 3rd Floor, DLF Cyber City Phase II, Gurgaon-122002, India
Home Credit India Finance Private Limited is obliged to respond to only those communications which are sent to the address mentioned above, and will not acknowledge or respond to communications sent to any other address.
