The Ombuds Office at Home Credit India provides confidential, neutral, independent and informal assistance to customers, employees and partners, who have concerns arising from or affecting their work and relationships with Home Credit India.
We listen to people, offer information about policies and procedures, help people examine options for resolving concerns, accept suggestions and data from individuals who seek a confidential channel for surfacing responsible concerns, and help to work for orderly and responsible systems change.
Home Credit India Ombudsperson is an experienced and trained professional and reports to the Board of Directors.
To function effectively, the Home Credit India Ombuds Office and its staff is committed to maintaining the confidentiality of communications with those who reach to the Ombuds office. Communications with the Home Credit India Ombuds Office are therefore considered confidential and privileged.
Accordingly, Home Credit India Ombudsperson and our staff will not answer questions about people with whom we may have spoken, or disclose an individual’s name or specific issue, with anyone outside of the Ombuds Office, unless during the course of our discussions with the complainant, we are given permission to do so for the purpose of concern resolution. The only exception to this pledge of confidentiality is where the Ombuds determines that there is an imminent risk of serious harm or that in order to investigate the issue in a fair and neutral manner, support of formal channels is required.
The Ombuds Office does not keep permanent records of confidential communications. Permanent records kept by the Office include only statistical information for analyzing and reporting trends and recommendations to the organization for process improvements. All other records are regularly destroyed.