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Our Commitment
To You

At Home Credit, we are committed to make your shopping and repayment as smooth as possible. We are committed to make your loan experience an informed and pleasant one. It is a sincere commitment to each one of you that we will go beyond the call of duty to make your experience with Home Credit, memorable.

Every step
of the way

  • — Open and Transparent

    We offer full transparency on our products. That means no hidden charges and all information about loan is disclosed up front.

    You can check your loan details anytime through our mobile app. We offer a 15-day guarantee period in case you have a change of heart.

    We keep all your personal information strictly confidential.

  • — Friendly and Professional

    We will be happy to answer all of you questions and explain the conditions of the loan in detail.

  • — Prompt and Proactive

    To help you pay on time and avoid late payment penalties, we’ll be sending polite reminders about your due date.

    We ensure fast response for all your concerns.

  • — Always Approachable

    In cases of immediate need we will support you by offering repayment solutions.
    You can get in touch with us via our call centre, email or Facebook, mobile app and website.

  • — Easy and Simple

    We can tailor-fit instalment plans to match your needs. Just make sure all your information is correct, up to date and accurate.

15 Day
Guarantee:

Home Credit is sincerely committed in ensuring each customer has a superior experience with us. We have a “15 Day Guarantee” which entitles you to a right to withdraw from the financing agreement within the first 15 days of your loan with Home Credit, in case you feel that we have not lived up to your expectations.
For more details, please call us at 1800 121 6660 and one of our customer service representatives will walk you through the process.

The Ombuds
office

To be fair, we have created the position of “Ombudsperson” in Home Credit. If you feel that your concern has not been fairly addressed or has been ignored or we have failed to comply with some of the principles that we commit to, you can write to the Ombuds office which will resolve your issue in a manner that complies with our values of being confidential, neutral, independent and informal.
Click here to know more..

Our request
to you

  • Treat our staff with respect.
  • Pay your monthly instalments on or before your due date and through Home Credit approved payment channels.
  • Keep us informed in case of any change in your financial or personal information.